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How we handle your account and data

When you open an account with ares188 link, your information is protected by clear legal terms and secure handling practices.

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Our legal framework and your rights

ares188 link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ares188 link operates under terms that depend on local law where you are. Your account, deposits and withdrawals are governed by the jurisdiction in which you access our platform. We handle your personal data — name, email, payment details — securely and only for the purposes

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of account verification, transaction processing and support. We do not sell your data. Deposits via DANA, OVO, GoPay and QRIS are linked to your verified identity. Withdrawals require account confirmation and are processed through the same payment method you used to deposit. Where local law permits,
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we keep account records for the duration of your membership plus a retention period for compliance. If you wish to request access to your data, update your details or have your account closed, contact our support team at the channels listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal matters

Team online

Live chat

Open your account and head to the Help menu in the lobby. Our support team responds to account and legal questions during platform hours. Players in Bandung and across Indonesia can reach us in English.

Email support

Send account verification requests, data-access inquiries or withdrawal concerns to our support address. We aim to respond within two business days. Include your account email and a clear description of your question.

Account settings

Log into your account and visit Settings to view your personal data, payment methods and security options. You can update your email or contact details and request account closure directly from this page.

SECURITY & PRIVACY

How we protect your account and information

Account security

Your password is encrypted and your login is confirmed on each session. Two-factor verification is available in account settings. We monitor unusual activity and alert you if we detect access from a new device or location.

Payment data handling

Deposits and withdrawals are verified through your registered payment method — DANA, OVO, GoPay or QRIS. We do not store card numbers or sensitive banking details on our servers. Each transaction is logged for your protection and ours.

Data retention

We keep your account information for as long as your account is active, plus a set period afterwards for legal and fraud-prevention purposes. Where local law permits, you can request deletion of your data after account closure.

Cookie policy

We use cookies to remember your login, track your lobby browsing and measure site performance. You can adjust cookie settings in your browser. Declining non-essential cookies will not prevent you from opening an account or playing.

Change your details

Log in and go to Account Settings to update your email, phone number or withdrawal payment method. Changes take effect immediately. If you need to change your identity details, contact support with proof of identity.

Request your data

Email our support team with your account email to request a copy of all personal data we hold about you. We will send you a secure download link within five business days, where local law permits.

Common legal and account questions

When you close your account, your personal data is retained for the period required by local law and our compliance obligations. After that retention window, where local law permits, we delete or anonymise your information. You can request a data export before closure.

Your withdrawal is processed to the payment method you registered — DANA, OVO, GoPay or QRIS. The account holder name must match your verified identity. If there's a mismatch, we'll ask for confirmation before the withdrawal clears.

Yes. We do not store your DANA, OVO, GoPay or QRIS credentials. Your payment is processed directly through the provider's secure gateway. We only record that a transaction occurred and the amount deposited.

You can update your withdrawal method in Account Settings. Changes take effect immediately. Your next withdrawal will go to your new payment method. Previous transactions remain linked to their original payment rail.

You control your login credentials. Your password should be unique and not shared. If you suspect unauthorised access, change your password immediately and contact support. We never ask for your password via email or chat.

We retain your transaction history for the duration of your account and for a compliance period afterward, where local law permits. You can download or review your activity history in the Statements section of your account.

Log into your account, go to Settings, and select 'Close Account'. Confirm the action. Your account will be deactivated, and any outstanding balance will be withdrawn to your registered payment method within one to three business days.

How we handle your account and data

How to contact us about legal matters

Live chat

Email support

Account settings

How we protect your account and information

Account security

Payment data handling

Data retention

Cookie policy

Change your details

Request your data

Common legal and account questions

01 What happens to my data if I close my account?

02 How do I verify my identity when I withdraw?

03 Is my payment information secure when I deposit?

04 Can I change my withdrawal payment method after I deposit?

05 What is your policy on account access and login?

06 How long does ares188 link keep my account activity records?

07 How do I request that my account be closed permanently?

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